Shipping & Returns

Shipping Information

All orders are processed and shipped via An Post. Expect to receive an email with tracking information once your order has been processed for shipping. Your purchase is made to order, to ensure you only receive the best quality product. Typically, your order should arrive within 5 business days. Shipping typically occurs within 3 business days of your order being dispatched. This is not a guarantee, but most customers experience this timeline.

Please contact us on info@woolow.com if you have any questions.

Returns Policy

We want to give you a chance to get used to your pillow, because sometimes falling in love takes some time. If you are still not happy with your pillow after 50 nights, please contact us at info@woolow.com. We will be happy to help find the right pillow for you. If you are simply not happy with the product, you can also expect a hassle-free refund.

Return address:
Woolow, Dunblaney, Dunmore, Co. Galway, H54TF60, Ireland

Note: This policy applies only to purchases from www.woolow.com. If you purchased your pillow from another retailer, their return policy may be different, and you will need to contact them directly. Return shipping cost is the customer’s responsibility.