All orders are processed and shipped via USPS or FedEx Ground. Expect to receive an email with tracking information once your order has been processed for shipping. Your pillow is made to order, to ensure you only receive the best quality product. Typically your pillow should arrive on your doorstep within 24 business days. Shipping typically occurs within 3 business days of your pillow being dispatched. Please contact us with any questions. This is not a guarantee, however, most customers experience this timeline.
We want to give you a chance to get used to your pillow, because sometimes falling in love takes some time. If you are still not happy with your pillow after 50 nights, please contact us at firstname.lastname@example.org. We will be happy to help find the right pillow for you. If you are simply not happy with the product you can also expect a hassle-free refund.
Simply just send the pillow back to: Woolow, Dunblaney House, Dunmore, Co Galway, Ireland.
Please note that this policy applies only to purchases from www.woolow.com. If you purchased your pillow from another retailer, their return policy may be different and you’ll need to contact them directly for information and help with returns. If returning a product, the shipping cost is the customer’s responsibility.
Where is each Woolow made? Each Woolow pillow is 100% designed and crafted in Ireland.
What materials are used in making each Woolow? Each Woolow pillow is crafted from carefully selected natural wool and covered in 300 thread Fairtrade cotton to ensure you get the most comfortable rest and the most refreshing sleep every night. All of our pillows are hypoallergenic, temperature regulating and naturally supportive.
How is wool different to down, feather or polyester? Wool has the thermal benefits of down or feather. Wool is also hypoallergenic, it is the most breathable fibre on the planet and it doesn’t attract dirt. These qualities allied to its natural temperature regulating benefits, set wool apart from other pillow fibres and ensure a natural & deeper night’s sleep every night.
How many sizes does the Woolow pillow come in? Each Woolow pillow comes in a standard size. Standard Pillow dimensions 18”x 28” (46cm x 70cm). Our future product development plans include the addition of a king size pillow, as well as a wool-filled duvet. We would also love to hear your requests and recommendations for new products.
Which countries do you ship to & what are the delivery charges? We deliver anywhere in the world. Our rates are €10 to Europe and €18 to USA & Rest of World for a single pillow. All other rates are available on request.
How long will my order take? We expect for Ireland and the UK for delivery to be 3 – 5 working days, with 7 – 9 days to Europe, USA & Rest of World.